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Paying by Card
Paying by card is the easiest way to complete your booking. Just let us know the card to charge and we'll do the rest. We won't charge your card until we can confirm the course will run (based on minimum numbers), at which time we'll process your payment and send your joining instructions and receipt to you. If the course doesn't run for any reason, no action will be taken. How we protect your details Security of your details are of upmost importance to us. With that in mind, here's how
Paying by Invoice
Should you wish to pay for your booking by invoice, here's some useful information to help you understand our process. Invoices for course bookings are produced as part of an automated process. They are produced once we can confirm we have the minimum numbers for a course to run - but as a minimum will be with you 14 days before the course date. Your invoice will include all of the payment details you need to make payment by BACS or Cheque. You can also choose to make payment by debit/credit c
What Currency Will the Payment be Processed In?
On our UK website, all payments will be processed in GBP On our Ireland website, all payments will be processed in Euro Please ensure you are on the correct site before submitting payment. Our UK site ends in .co.uk and Ireland site ends in .ie
What details do I need to make a payment?
You will need to have the invoice we have sent you at hand. We need some details from it to allow us to match up your payment to the invoice. This includes: The invoice number The invoice amount If payment is submitted without these details, we may not be able to match up your payment with your account.
Do You Accept American Express?
In short, no. Our payment processor can't process American Express payments at this time.
AVS Does Not Match
If you are having issues making a card payment then one of the most common reasons we see for this is linked to an address check. If the response message includes the letters AVS, this means that the address you have added to the form doesn’t match that of the one where your statements are sent. Only certain card issuers check this. You may need to double check your card statement and ensure the address on there matches the address you are adding to the form. **You can also try to submit the
How Do I Make a Payment?
Open Courses We'll produce an invoice 14 days before the course date. This invoice is due for immediate payment or at least before the course date.. If there any any issues with this you should contact us ASAP. We understand that this isn't always possible and we're happy to accommodate this. We would just like to know roughly when to expect payment. In-House Courses Unless you request otherwise, we'll send an invoice for the session(s) shortly after completion. This invoice will hav
My payment has been declined. Why?
There are 2 common reasons why the payment form will decline your payment: If the response includes a statement similar to 'processor decline', this means that your bank is declining the payment. You should double check all of the details you have added to the form and try again. If it still fails you will need to contact your bank for further information If the message includes the letters AVS, this means that the address you have added to the form doesn’t match that of the one where y