Privacy & Data Protection
How Do I Manage Community Notifications?
You can manage your community notifications in your profile. The community site sends 2 different types of notifications: Site based - these pop up on your screen when you are logged in Email - these get sent to you by email You can control which you get by: Log into the site Select Account Settings from the left menu Select Notification Settings from the new menu on the screen Select and un-select the notifications you wish to receive Click Save Changes at the bottom of tFew readersHow Do I Manage What People See in My Profile?
Profiles are set to Private by default meaning only limited information is available. We don't have a follow or connection option to show more details You can still control what people see. Your first name will always be visible. You can control everything else. You can control what people see by: Log into the site Select Account Settings from the left menu Select Privacy from the new menu on the screen Select Public or Private next to the available options. Private means this wilFew readers
General Community Information
How Can I get Help With a Platform Issue or Using the Platform?
To get in touch, you can either use the messenger app in the bottom right of your screen, send a private message to clientservice or mention @clientservice in a post.Few readersHow Do I Invite a Colleague or Friend to Join the Community?
Our community area is not like a traditional social media site. It's a closed community by invite only and membership is only open to delegates who have attended one of our training courses. To this extent, we are not able to open this up and accept members who we have not invited to join. This may be something that we re-visit in future.Few readers
Community Groups
Why Am I a Member of a Group?
You may find yourself a member of a group that you didn't join yourself. This will be for one of the following reasons: You bought an eLearning course. Each course comes with it's own discussion group and you are added to this once you buy the course You were added to a hidden group as part of the course package we have agreed with your organisation and you were added at your companies request You can leave a group at any time. See this article for how to leave a group (/en/article/how-Few readersHow to Leave a Group
You can leave any group that you member of my heading to the group page. Next to the title you will see a button that says either Member or Learner. Hover over this button. It will change to leave group. Click this and you will be removed from the group immediately.Few readersHow Do I Create My Own Group?
Our community area is not not like a traditional social media site. It's a closed community by invite only and group creation is controlled by our admin team. You can suggest a new group that you think our community members would be interested in. To suggest a new group: Log into the site Select Groups from the left menu Select Suggest a Group from the tabs at the top of the groups list Complete the form and submit We'll review your request and let you know if your group was crFew readersHow to Join a Group
You can join one of our many community groups and engage in conversation, ask questions, get advice and information. You can see the available groups to join by clicking Groups - located in the left menu in the Community section. There are 3 different groups that you may already be a member of. Not all of them are available to everyone to join. These groups are:Few readers
Discussions
How Do I Create a New Discussion Topic?
You can create a new discussion topic inside of an exiting forum by clicking the orange New Discussion button. Give your discussion a title - this may be the main question you are asking Add some detail - this will be the main body of your post/question Add any attachments such as documents or images You can also tag your post to make it easier to find. You can add as as many as you like, just separate each tag with a comma i.e. tag 1, tag2, tag3 Your post will be available immediaFew readersWhat is a Discussion?
A discussion is essentially a discussion forum where you can post questions, answer others questions or engage in conversation and debate. The structure of discussions are as follows: Forum - this is the headline subject for the discussion Discussion - these are individual questions or posts within a forum Replies - these are individual replies to topics Providing you are a member of a group, you can post in the relevant discussion forum reFew readersHow Do I Create a New Forum?
Only our admin team can create new forums. You can only create new discussion topics inside of exiting forums.Few readers
Messages
Can I Send a Message to Another User?
No. The closed design of our platform means that messages cannot be sent between members. You can only send a message to one of our site admins or a trainer.Few readersHow Do I Send a Message to My Trainer?
You can send a message via the private message area of the site. You can click the Message icon in the header and create a new message. Search for your trainer in the To section. Start to type their first name and when the system finds a matching user, these will be shown. Click a name to create the message, type your message and add any attachments. Click send once complete.Few readers